Shipping Policy

At MazzQuilts, we aim to provide a seamless and efficient shipping experience for all our customers. Please review our shipping policy below for details regarding order processing, delivery times, and other important information.

Order Processing

  • All orders are processed within 3-7 business days after receiving payment confirmation.
  • Custom orders, such as personalized or handmade items (e.g., quilts or winter robes), may take 2-6 weeks to prepare before shipping.
  • Orders are not processed or shipped on weekends or holidays.

Shipping Rates & Delivery Times

We offer shipping to domestic, GCC, and international destinations. Rates and delivery times are as follows:

Domestic (UAE): For fabric purchases, delivery takes 1-5 business days. For quilts, please allow up to 2 weeks for production, and 1-2 week for blankets and baby-related items.

GCC: Fabric orders take about a week to arrive. Custom quilt and blanket orders follow the same production timelines as domestic orders.

International: Delivery times for international orders vary based on your location. For quilts and blankets, production time is 2 weeks for quilts and 1 week for blankets, with shipping times depending on the destination.

Tracking Information

  • Once your order is shipped, you will receive a confirmation email with tracking details.
  • You can track your package using the link provided or directly on the courier’s website.

Customs, Duties, and Taxes

  • International orders may be subject to customs duties, taxes, or fees imposed by the destination country.
  • Customers are responsible for any additional charges applied during or after shipping.

Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Certain fabrics or materials may have restrictions for international shipping. We will notify you if an issue arises.

Lost or Damaged Items

  • If your order is lost or arrives damaged, please contact us immediately at support@mazzquilts.com or at +971 54 244 7474 with your order number and photos of the damage.
  • We will work with the shipping carrier to resolve the issue as quickly as possible.

Returns and Exchanges

  • Please note that we do not accept returns or exchanges unless the item is defective or damaged during shipping. Refer to our Return Policy for more details.

For any questions or concerns about shipping, feel free to reach out to us at support@mazzquilts.com. Thank you for choosing MazzQuilts!