Frequently Asked Questions
This is the FAQ section of Mazzquilts, where we aim to answer all your questions about our handmade quilts, blankets, and fabrics. At Mazz Quilts, we take pride in crafting high-quality, custom-made quilts and blankets using premium fabrics sourced from renowned suppliers like Shannon Fabrics, Riley Blake Designs, Camelot, AGF, and Moda. Our products are designed with care, ensuring durability and aesthetic appeal. Whether you're curious about shipping, custom orders, or our materials, you'll find the answers here.
We specialize in handmade quilts, patchwork fabrics, dresses, and other high-quality fabric products. Our quilts are crafted using premium materials sourced from trusted suppliers to ensure long-lasting beauty and comfort.
To see which print fabric belongs to each fabric collection, please watch this video. It will guide you through the navigation process and explain how to find the fabrics you're looking for.
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The "-0.5yd" indicates that the fabric is sold in half-yard increments.
This means that each unit you purchase is 0.5 yards of fabric. If you want to buy more fabric, simply increase the quantity. Here’s how it works:
- If you need 1 yard of fabric, you would select a quantity of 2 (since 0.5 yards x 2 = 1 yard).
- For 1.5 yards, select a quantity of 3.
- For 2 yards, select a quantity of 4, and so on.
Yes, all our quilts are carefully handmade by skilled artisans, ensuring each piece is unique and crafted with love and attention to detail.
We use premium fabrics from trusted suppliers like Shannon Fabrics, Riley Blake Designs, Camelot, AGF, and Moda. Additionally, we source materials from other reputable suppliers such as Aurifil threads and ByAnnie zippers. If you're curious about the specific supplier for a product, you can always check the vendor information listed under each product on our website.
Yes! To request a custom quilt, please refer to the instructional video provided on our website. It will guide you through the process of selecting fabrics, design, and size to create your perfect quilt.
To keep your quilt or blanket in excellent condition, we recommend gentle machine washing in cold water and air-drying or tumble drying on low. Avoid using bleach or harsh detergents to preserve the quality and colors of the fabric.
Domestic (UAE): For fabric purchases, delivery takes 1-5 business days. For quilts, please allow up to 2 weeks for production, and 1-2 week for blankets and baby-related items.
GCC: Fabric orders take about a week to arrive. Custom quilt and blanket orders follow the same production timelines as domestic orders.
International: Delivery times for international orders vary based on your location. For quilts and blankets, production time is 2 weeks for quilts and 1 week for blankets, with shipping times depending on the destination.
We do not accept returns or refunds unless there is a defect in our product. If you encounter any issues with your purchase, please contact us immediately, and we will address the problem.
Our products are handmade with the utmost care, using premium fabrics and materials from renowned suppliers. The time and craftsmanship required to create each item, combined with the quality of the fabrics and attention to detail, contribute to the pricing. We believe our products provide long-lasting value and beauty.
Yes, once your order has been shipped, we will provide a tracking number via email so you can follow your shipment's progress.
Yes, we offer gift wrapping. Simply add a note in the order instructions when you check out, and we'll take care of it.
You can reach our customer service team by emailing us at support@mazzquilts.com, or via WhatsApp +971542447474, or through the contact form on our website.
We aim to respond to all inquiries within 24 hours.
If we don't currently ship to your country, please contact us on WhatsApp at +971542447474 or email us at support@mazzquilts.com, and we'll see what we can do for you!