FAQ – MazzQuilts

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

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We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Yes, all our quilts are carefully handmade by skilled artisans, ensuring each piece is unique and crafted with love and attention to detail.
Our products are handmade with the utmost care, using premium fabrics and materials from renowned suppliers. The time and craftsmanship required to create each item, combined with the quality of the fabrics and attention to detail, contribute to the pricing. We believe our products provide long-lasting value and beauty.

To keep your quilt or blanket in excellent condition, we recommend gentle machine washing in cold water and air-drying or tumble drying on low. Avoid using bleach or harsh detergents to preserve the quality and colors of the fabric.
There is no difference in the type of fabric; these are all solid-colored cotton fabrics. The different names simply represent various brands or vendors that use unique names to market their solids.

We do not accept returns or refunds unless there is a defect in our product. If you encounter any issues with your purchase, please contact us immediately, and we will address the problem.
A refund request can be submitted within a week after the purchase is made.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.
If we don't currently ship to your country, please contact us on WhatsApp at +971542447474 or email us at support@mazzquilts.com, and we'll see what we can do for you!

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