While we hope that every purchase is a good fit, we know sometimes it isn’t! Can’t “make it work”? Here are your options:

Fabrics, trims, special orders, and anything cut to size can NOT be returned or exchanged. Buttons, notions, or anything sold as a whole item—such as but not limited to unopened sewing machines and dress forms—may be exchanged or returned for full store credit (less shipping fees). Note: Once an item is opened or used, it can no longer be exchanged or returned, e.g. packaged notions, sewing machines, dress forms, and others not stated here.

Note: Items MUST be returned in the condition they were shipped; e.g. if the item returned was shipped on a roll, the item must also be returned on a roll. Refunds for items returned damaged or in unsellable condition will not be processed. 

Claims and exchanges MUST be made within 7 days of the original shipping date.

Questions? Reach out to our customer service team via e-mail at Info@mazzquiltss.com or by phone at (00971) 50 2442323. Available Sunday through Thursday 9am-5pm GST.

MazzQuilts ships to all GCC countries, it does deliver to PO Boxes. We does not arrange deliveries on the weekend and all major national holidays

Most orders are processed within 72 hours. Orders are processed Sunday through Thursday. Please allow 1-7 business days for ground shipments to arrive once it has left our facility. All applicable shipping charges will be added to your invoice. In the event that we cannot ship your complete order, we will contact you via e-mail and/or by phone, at the e-mail address and phone number listed on your order.

Please be advised that due to customs restrictions some items cannot be shipped to certain countries. When this is the case you will see a message reading “No shipping quotes are available at this time

Duties and taxes will be calculated at checkout and MUST be paid in advance (prior to leaving our facility for shipping)

Duty, customs tariffs and VAT are set by the local government and determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a system adopted and used by the local government

The amount of applicable duty, tariffs and taxes will vary based on the product ordered and the specific rates set by the local government.